Data Privacy Policy
Your privacy is important to us at Tiny River Gate
Data We Collect
When you reach out to us for corporate flower arrangements or gift services, we collect information you voluntarily provide. This includes your name, business name, email address, phone number, delivery addresses, and specific requirements for your floral needs. We also collect payment information when you place orders, though this is handled securely through our payment partners.
For our corporate clients, we may gather additional business details such as company registration information, preferred delivery schedules, and budget requirements. This helps us deliver a tailored service that fits your business needs.
Our website automatically gathers certain technical information when you visit. This includes your IP address, browser type, device information, and how you navigate through our site. We use this data to enhance our website performance and understand how clients discover our services.
How We Use Your Information
We use your personal data primarily to fulfill flower orders and deliver excellent customer service. This includes processing orders, coordinating deliveries, creating custom arrangements based on your requirements, and communicating about your service needs.
We also use information to improve our services and website experience. This helps us understand which corporate floral services are most valuable to our clients and how we can better serve the business community in United Kingdom.
Information Sharing and Disclosure
Tiny River Gate respects your privacy and does not sell your personal information to third parties. We only share information when necessary to provide our services or when legally required.
We may share necessary information with trusted service partners who help us operate our business. This includes delivery partners, payment processors, and technical service providers. These partners are contractually obligated to protect your information and use it only for the specific services they provide to us.
We may disclose information if required by law, court order, or government request. We may also share information to protect our rights, property, or safety, or the safety of our customers and employees.
Data Security Measures
We treat the protection of your personal data with utmost care and apply suitable technical and organizational safeguards to keep it safe. This includes protected data storage, encrypted transmissions, and restricted access to personal information within our organization.
Secure Storage
Your personal data is kept in fortified systems with access controls and ongoing security monitoring.
Encryption
Sensitive data transfers are encrypted to shield information during communication between your browser and our services.
Limited Access
Only personnel with a justified need to access data to deliver services can reach customer information.
Although we employ robust security measures, no online transmission method is entirely risk-free. We continually update our security practices to defend against emerging threats.
Your Privacy Rights
You have important rights regarding your personal information. Depending on applicable laws, you may have the right to access, correct, delete, or restrict the use of your personal information.
To exercise these rights, contact us using the details at the end of this policy. We will respond within a reasonable period as required by law.
Data Retention
We keep personal information only as long as needed to provide our services and fulfill legal obligations. Retention durations vary by data type and purpose.
Typical Retention Periods:
- Customer contact and order details: about 2.5 years after last service contact
- Payment records: around 6–8 years for tax and accounting needs
- Website analytics data: roughly two years for service improvement analysis
- Marketing preferences: until you unsubscribe or about 2 years of inactivity
Cookies and Website Tracking
Our site employs cookies and similar technologies to enhance your browsing experience and gain insights into how visitors interact with our site. Cookies enable us to recall your preferences and assess site performance.
You can manage cookie preferences via your browser settings. Note that turning off some cookies could impact how the site works. For more details about our cookie practices, please consult our Cookie Policy.
Third-Party Links
Our site might include links to third-party sites or services. This privacy policy covers only Tiny River Gate and our site. We are not accountable for the privacy practices of external sites.
We advise reviewing the privacy policies of any third-party websites you access via links on our site.
Policy Updates
We may periodically revise this privacy policy to reflect changes in our practices, offerings, or legal obligations. For substantial updates, we will adjust the "Last Updated" timestamp at the top of this policy.
We recommend reviewing this policy from time to time to stay informed about how we safeguard your personal information.
Contact Us About Privacy
If you have questions about this privacy policy, wish to exercise your privacy rights, or have concerns regarding how we manage your data, please reach out to us.
Contact Us About Privacy
Tiny River Gate Privacy Team
5 Petal Street, London
London, United Kingdom SW1A 1AA
Email: [email protected]
Phone: +44 20 7946 0123
For privacy-related inquiries, please include "Privacy Request" in your subject line and provide as much detail as possible about your request. We strive to respond to all privacy requests within a reasonable timeframe.